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Exchange and Returns

Exchange & Returns Locally to Australia (Valid 30 days from day you receive the shoes)

Changed my mind - want to return product

Are you not happy with the product you purchased and want to return it? We offer a simple 30 days money back returns policy. If you not happy with the product due to any reason simply post it back to 


LEDLEGS
POBOX 2301 
Moorabbin Vic 3189

In the box you need to put in the order number and confirmation that you have spoken with someone about this return. Once we get the goods back we have a small inspection and if its in the original condition we will refund the minus shipping cost. We do have a small restocking fee of $9.95 each pair you return which will be charged. 

Who pays the shipping cost?

If the return is due to change of mind or incorrect size selection then the shipping cost is paid by customer. IF the product is faulty or we did a mistake in shipping incorrect product/size we will cover shipping cost

Faulty Product return

In the event that the shoes reach you and they are faulty occassionally we may ask for a return of those shoes. If the shoes are faulty we will ask you to send us photos/video of the problem you facing and if we cannot assist with the fault we will send you a return label to ship them back to us. Once we get them back we will ship out a new pair or give full refund if the fault is evident. 


Occassionally if we realize that the fault is not evident we may ship the shoes back to you and explain why they were not working earlier. Either way its important that you are satisfied with the product. 

Exchange Product

If you need to exchange the product its very important not to use the product and you email us immediately within 14 days to info@ledlegs.com from the day you receive the product to arrange the exchange. All you need to do is email us the order number and what size you want to exchange to. Please refer to the size chart below for more help in selecting correct size.


https://www.ledlegs.com/pages/size-guidefwinu

Please note that you may be liabiable for shipping cost of returning the goods and shipping cost of sending out new products also. 

Returns from outside Australia (Valid 30 days from day you receive the shoes)

CHANGED MY MIND - WANT TO RETURN PRODUCT

Are you not happy with the product you purchased and want to return it? We offer a simple 30 days money back returns policy. If you not happy with the product due to any reason simply post it back to


LEDLEGS 
POBOX 2301 
Moorabbin Vic 3189 

In the box you need to put in the order number and confirmation that you have spoken with someone about this return. Once we get the goods back we have a small inspection and if its in the original condition we will refund the minus shipping cost. We do have a small restocking fee of $9.95 each pair you return which will be charged.  

As you shipping from overseas the cost can be high - so please check with our team as we may have other solutions where you can get a full or partial refund on the product depending on the problem. 

WHO PAYS THE SHIPPING COST?

If the return is due to change of mind or incorrect size selection then the shipping cost is paid by customer. IF the product is faulty or we did a mistake in shipping incorrect product/size we will cover shipping cost

FAULTY PRODUCT RETURN

In the event that the shoes reach you and they are faulty occassionally we may ask for a return of those shoes. If the shoes are faulty we will ask you to send us photos/video of the problem you facing and if we cannot assist with the fault we will send you a return label to ship them back to us. Once we get them back we will ship out a new pair or give full refund if the fault is evident. 


Occassionally if we realize that the fault is not evident we may ship the shoes back to you and explain why they were not working earlier. Either way its important that you are satisfied with the product.  

Exchange Product

If you need to exchange the product its very important not to use the product and you email us immediately within 14 days to info@ledlegs.com from the day you receive the product to arrange the exchange. All you need to do is email us the order number and what size you want to exchange to. Please refer to the size chart below for more help in selecting correct size. 


https://www.ledlegs.com/pages/size-guidefwinu

Note that you may be liable for shipping cost on return of existing product and shipping cost of sending out new product also. 


Main Policy Requirements

Damaged products

Please notify us within 30 days of receiving the goods if they are damaged. If you notify us after 30 days of receiving the goods even if they have not been used we may refuse the returns.

Return Shipping with tracking

Once we have discussed of a return with you the shoes need to be shipped out within 14 days back to us and tracking number needs to be provided. If the shoes are not shipped out within 14 days with a valid tracking number we may refuse to accept them. 



NON returnable items

If the item is used or worn then we may not accept the returns so please check with us before sending such an item back to us. 

Proof of purchase

All returns must have order number on a paper or print out of order invoice with them to assist with easier return process.